Huge opening For Freshers ( Grad/UG). Call Immediately!!!!
- Vigna Human
- 0 - 5 Years
- Hyderabad
- 4 years ago
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Job Description
Important/ Mandatory Note -:- Candidates who have are pursuing a Regular Course are not applicable.
- Night Shift is mandatory as the team works 24x7.
- To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
Until the Covid, candidates will be working from home and post that candidates would be required to work from office
It is mandatory to have excellent English communication skill to be eligible for this voice role.
Eligibility Criteria: Candidate must be a resident of Hyderabad, Minimum qualification should be 10 + 2, Comfortable working in 24/7 shift (Include Night Shifts) with excellent English communication skill.
Knowledge & Skills Required
Desired skills:
- Action oriented, self-disciplined and organized
- Effective time management skills and ability to prioritize work time to ensure productivity and department standards
- Ability to communicate clearly with both internal and external customers
- Excellent comprehension skills - ability to clearly understand and address customer issues appropriately
- Excellent composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
- Excellent Communication and typing skills
Preferred Criteria:
- Should be self-driven, motivated and task driven individual who can learn fast and operate with minimal support from Manager and Lead.
- Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
- Should ensure Work-like environment with no disturbance during the work hours.
- The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
- Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
- Ability to approach problems logically and rationally
- Action oriented and self-disciplined
- Organized and detail-oriented
- Ability to quickly and effectively prioritize work time in various departments to meet business need
- Ability to maintain composure in highly escalated situations
Employement Category:
Employement Type: FreshersIndustry: ITESFunctional Area: Customer ServiceRole Category: Customer Service Executive (Voice)Role/Responsibilies: Huge opening For Freshers ( Grad/UG). Call Immediately!!!!Contact Details:
Company: Vigna HumanLocation(s): Hyderabad+ View Contact
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