Technical Support Associate (Voice Process) @ Vigna Human

Job Description

Job Details:
1. Age: 18 years to 35 years
2. Minimum Qualification Intermediate (or +2 equivalent).
3. Maximum Qualification Graduates (Undergrads can be considered but should not be regular college students)
4. Experience Any Under Grad or Graduate Freshers.
5. Communication skills: Exceptional Spoken skills in English
Shifts: Rotational shifts (Should be comfortable to work in all shifts)
Primary Job
Responsibilities International Non Voice (Technical Support)
Responsibility: Provide Technical Support to International Customers
Shift Timings: Should be flexible to work in US Rotational Shifts.
Desired Skills:
Need Excellent Communication skills and written skills in English.
Must Have strong Technical Knowledge(Hardware, Software and networking Concepts)
Working Days: 5 days working Weekly Offs: 2 Week Offs(Rotational and Split)
Transport: Home Pickup and Home Drop.
Rounds of Interview: JAM, HR, Voice and Accent, Tech Test, Typing Test Operations Round.
All Interviews will happen over telephonic or Skype.
Job Summary Answers inbound calls within guidelines/goals established by the client and management. Consistently achieves call quality score goals in order to meet client and customer satisfaction goals.
Education High school diploma or equivalent in a related field Bachelors in a combination of education and work experience Experience
Target Call Center experience a plus

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Customer Service Executive (Voice)
Role/Responsibilies: Technical Support Associate (Voice Process)

Contact Details:

Company: Vigna Human
Location(s): Hyderabad

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