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IT Senior Manager - Bengaluru/Bangalore - NTT @ NTT Data

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 IT Senior Manager - Bengaluru/Bangalore - NTT

Job Description

Management and oversight of service delivery processes, including incident management, problem management, request management, change management, service level management, configuration management and communications at various levels during services engagements from tactical (incident-based) to strategic (Global Account Management Strategies)
Leading international team of Windows OS experts supporting our clients, while acting as role model in professionalism, integrity and teamwork
 Provide outstanding service to all of NTT DATA Services clients
 Focus on quality improvement for the Windows service line for the clients, while working with leadership on cost optimization
Develop and implement processes and procedures to ensure that NTT DATA Services meet clients expectations and deliver quality services within specified service level agreements (SLAs) and contractual obligations
 Coordinate escalations and collaborate with internal technology teams, leadership and clients to ensure timely resolution of issues
Propose possible process and technical improvements to management
Evaluate emerging technologies to ensure technical solutions are compatible with the companys business needs and strategic objectives Provide technical expertise, guidance and strategic recommendations.
Any other duties commensurate with the level of responsibility of this post and as advised by management
Requirements

Must have 7-9 years of experience

Must have handled a team size of at least 30 people

Must have client facing skills
ITIL qualified

Experience of working with on-shores teams and customers Experience of working for a managed service provider Technical expertise


Job Segment: Manager, Change Management, Management

Job Classification

Industry: IT Services & Consulting
Functional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Computers
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: NTT Data
Location(s): Bengaluru

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Keyskills:   Change management Service level Windows OS data services Configuration management Problem management Incident management Account management Windows Service level management

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NTT Data

The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market...

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