Job | Hiring Inbound Voice Team Coach @ Hexaware Technologies

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Job | Hiring Inbound Voice Team Coach

Hexaware Technologies
2 - 7 years
Nagpur
3 years ago
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Job Description

Hexaware is hiring for Team Coach Operations(Voice Process)

Below are the Job Details

Job Location:Nagpur, India

Roles & Responsibilities for Team Leader-

Should know throughput calculation like attrition, shrinkage.

Should have handled agents

Should handle the team weekly reviews and encourage team to meet organizational goals

Responsible for staff retention within the team.

Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.

Note: Interested candidate kindly send your resume on As**d@he*****e.com

Also, help me with below following details

Total Exp:

Exp in Domestic Process:

Exp as a Team coach:

Team Size handled:

Client Interaction:

Process Details (Voice-Inbound/Outbound or Nonvoice or blend):

Job Classification

Industry: BPO / Call Centre
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate

Contact Details:

Company: HEXAWARE TECHNOLOGIES LIMITED
Address: Loma IT Park Developers Pvt. Ltd,Ground Floor of I, ncubation Center,Plot No. G4/1,TTC Industrial Area, , Thane Belapur Road,Ghansoli, Navi Mumbai, NAVI MUMBAI, Maharashtra, India
Location(s): Nagpur

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Keyskills: Customer Service Customer Support Upselling Telesales Telecalling Customer Care Domestic BPO Voice Process Outbound Calling

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₹ 50,000 - 2,75,000 P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Hexaware Technologies

Hexaware BPS is a unit of Hexaware Technologies Ltd. We are currently staffed at 2000+ people across Navi Mumbai (Mahape) Chennai, Nagpur and US. Ranked 15th in the NASSCOM Top 20 IT Software & Services Exporters from India, we also rank among the Top 20 Best IT employers in India by DQ-IDC fo...

Job | Hiring Inbound Voice Team Coach @ Hexaware Technologies

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