Project Manager (IT) - Remote - Hyderabad
- Vigilant Technologies
- 10 - 20 years
- Hyderabad
- 4 years ago
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Job Description
Skill : IT Project Manager
Location : Hyderabad, India - Remote
Duration : Full-time, US Shift
Role Description:
Reporting to the Director of Customer Success, this position is responsible for:
- Project managing client professional service projects. Including establishing the project plan, leading project meetings and managing all risks and issues.
- Project managing client managed service projects. Including running client calls and monitoring successful tasks completion.
- Project manage internal projects, including initiatives such as the annual performance review or the company Oracle certification process.
- Compiling key metrics relating to client delivery, Help Desk and satisfaction, including time logging data, task completion metrics, etc.
- Monitor key delivery processes to ensure compliance
- Assist in defining and improving the project management process and templates used.
- Meeting with clients to understand their satisfaction level and to resolve issues.
Key Responsibilities:
This position provides oversight for the delivery of professional and managed services projects with responsibility for the quality, timeliness, resource mix, and project management rigor, including the following:
- Works effectively with virtual and remote teams, promoting teamwork & collaboration, and project managing various size initiatives
- Ensure team is following established processes , procedures and monitoring client SLAs.
- Ensures effective leadership of day-to-day service activities and risks and understand how and when to escalate
- Follows Vigilant project management methodology, while at the same time subjectively assessing the best project management tools to use on a project by project basis
- Ensures on-time, on-budget project delivery for the customer business
- Continually improves reliability of delivery by understanding and improving all aspects of delivery support (tools, technology, reporting, etc)
- Initiates interaction with the customers and resolve service issues while fostering key relationships
- Maintains daily/ weekly interaction with customer stakeholders to manage service delivery processes and gain a strong understanding of the customer critical systems inter-dependency.
- Manages escalations as necessary
- Produces ad hoc and recurring reports:
- Relating to time and utilization
- Performance of delivery, HD and monitoring teams
- Actively contributes towards self-development by creating and following development plans based on development discussions with immediate manager
- Complies with all people-related processes as mandated by Vigilant Technologies
Qualifications:
This position requires a strong foundation in project management. Candidate must have excellent communication skills, including the ability to be assertive when necessary but maintaining a strong customer focus at the same time. Candidate must have a process mindset, always striving to improve or create repeatable effective delivery processes.
Typical Experience Levels:
- Demonstrated work history in customer-facing technology coordination role
- Strong interpersonal skills and managing internal and external stakeholders
- Experience of working with multi-disciplinary teams
- Detail oriented and process focused mind set
- Strong business acumen with ability to establish and manage standard operating procedures for service delivery
- Ability to operate under pressure with changing business requirements
- 5+ years of experience in an IT project management related capacity
- Mid to expert level user of Excel and other Microsoft tools
Our Company:
For 20 years, Vigilant has delivered premium advisory, professional and managed IT services to enterprises looking for value, flexibility and excellent service. We serve, by providing reliable guidance and services for both traditional and disruptive technologies. Vigilant is headquartered in Troy, Michigan and has offices in Toronto, Canada and Hyderabad, India. We provide Oracle, Microsoft and Blue Prism services.
Please provide me the latest copy of your updated resume.
Thank you
Regards,
Pramod Kumar
E: pk********i@vi*********c.com
India# +91 98668 93184
US# +1 248-886-6***
Vigilant Technologies, (Oracle Platinum Partner) Inc.500
6th Floor, WesternAqua, HiTech City, Hyd TN 500081| www.vigilant-inc.com
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Software - Other, Role Category: Project ManagementRole: Project ManagementEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Post Graduation Not RequiredDoctorate: Doctorate Not RequiredContact Details:
Company: Vigilant TechnologiesAddress: Vigilant Technologies, 6th Floor, WesternAqua, WhiteFields, HiTech City, Hyderabad, Telangana - 500081Location(s): Hyderabad
Keyskills: Metrics Client Delivery Service Delivery Managed Services Project Delivery Project Leading IT Project Management Project Planning Monitoring IT Services
Vigilant Technologies
Vigilant is Oracle's leading Cloud ERP partner in U.S. and Canada.Vigilant is an Oracle Platinum Partner, uniquely equipped and certified to sell and support the majority of Oracle solutions: Hardware, Database, Applications, Cloud, etc.Vigilant is Oracle's leading Cloud ERP partner in U.S. and Cana...
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