Principal, Global Service Desk Lead @ GlaxoSmithKline

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

• Develop and maintain the framework for architectures and services, ensuring GSK has the tools, models, mechanisms, and governance associated to support GSK s robust and complex information landscape
• Drive and support individual information architectures that contribute to GSK operational efficiency, risk management, and business transformation, ensuring integration and consistency across multiple disciplines of information architecture services
• Ensure architectures and associated services are aligned and measured to support business priorities
• Address critical gaps in our ability to manage risk
• Lead and support the development of value-based business cases for the introduction and expansion of information management and architecture capabilities
• Perform as the Design Authority and primary advisor for the promotion, support, and implementation of information architectures
• Drive the adoption of the Information Architectures on related projects
• Articulate to senior management the benefits and limitations of the proposed Information architectures in supporting both current and planned business activity
• Drive the adoption of data standards and data quality management techniques within the business and IT communities
• Drive the definition and adoption of master data sources within the business and IT communities
• Support the development and maintenance of information strategies and plans, ensuring these are technically viable, architecturally sound, and will deliver business value according to expectations
• Drive the data and information competency levels within IT and within the GSK business
• Establish and maintain strong relationships with business data management teams to maximize the opportunity to utilize the Information Management Services to support data management
• Ensure the information architecture service deliverables are prioritized and are readily consumable by data analysts and project teams supporting both transactional systems and analytical systems
• Address and respond to data challenges uncovered through use of transactional systems or re-use in analytical solutions by updating and enhancing Information architectures and related components
• Keep abreast of emerging trends in data integration and design technologies and integrate them into the target architectures when appropriate
• Maintain strong relationships with data management vendors

We are looking for professionals with these required skills to achieve our goals:

• Bachelor s degree
• 5+ years experience in a Global IT Organization (preferably Pharmaceuticals)
• 5+ years experience in Data Architecture, Data Engineering or equivalent role (consult manager on equivalent)

If you have the following characteristics, it would be a plus:

• Bachelor s degree in Computer Science, Information Technology, or Life Sciences
• Experience in a Global Pharmaceutical IT Organization
• Strong analytical skills and knowledge in technical data
• Demonstrated understanding and application of principles and best practices of data integration and data quality management practices
• Demonstrated business analysis experience
• Outstanding troubleshooting and problem-solving skills
• Proven track record of quickly adapting skill set to meet the needs of changing technologies and business processes
• Excellent verbal and written communication skills
• Excellent organization, influencing, and negotiation skills
• Demonstrated ability to lead small teams to deliver solutions