Project Manager With Skills Project Monitoring & Controlling, Project Monitoring & Controlling For Location Noida, India
- Infogain India
- 12 - 14 Years
- India
- 3 years ago
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Job Description
ROLES & RESPONSIBILITIES
- Roles & Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Manage complete Support Project (L2/L3) using end to end ITIL processes
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Provide and document RCA
- Provide corrective actions on repetitive issues for a permanent fix / Problem Management
- Provide Guidance and Support to other IT Team Knowledge Management processes
- Provide resolution notes for new issues or work-around
- keep team members and team lead aware of changes.
- Build, develop & maintain updated user self-help documentation and quick reference guides for frequently asked questions & changes about the application
- Enable the users to handle activities on their own
- Ensure to identify value creation opportunities, design / develop and get it implemented
- Extensive experience in customer and vendor management
- Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution.
- Excellent customer-facing skills that include conducting compelling technical briefing & demonstrations including critical issues, status reports, and resolving impediments. The person should have the technical capability to troubleshoot applications, implement new technologies and articulate the solutions to the customer.
- Ensures project issues are raised on time and resolved at the appropriate levels. Keeps project or delivery teams informed of the overall status
- Ability to drive compliance & process adherence
- Excellent written and verbal communication
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Employement Category:
Employement Type: Full timeIndustry: IT
Functional Area: IT
Role Category: Production Manager
Role/Responsibilies: Project Manager With Skills Project Monitoring & Controlling, Project Monitoring & Controlling For Location Noida, India
Contact Details:
Company: Infogain IndiaLocation(s): India
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Infogain India
A Silicon-Valley headquartered company, Infogain is a global business oriented IT consulting provider of front-end, customer-facing technologies, processes and applications, leading to a more efficient and streamlined customer experience. We want our clients€™ interactions with their cus...
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