Determine action required based on established procedures to protect the Banks assets; work with supervisor on handling more complex cases Place appropriate hold on accounts deemed to have fraudulent activity.
Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements.
Communicate, in a professional manner, with customers, merchants, financial institutions, and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required Identify risk and prevent loss from fraud reports, referrals from fraud email box, and return items (multiple sources/platforms) Make sound subjective decisions to close risky relationships, place and remove restrictions on accounts, return ACH/cancel wires Investigate risk identified through new account filters from new account opening process.
Investigate check and ACH returns and rejects. Review and investigate Fraud referrals.
Run and review pro-active risk reports, conduct research using third party data sources to validate monetary and non-monetary transactions Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking, and account openings
Magna Infotech is a division of USD 400 + million Quess Group (quesscorp.com) which in turn is a subsidiary of USD 37+ billion - Canadian Multinational, Fairfax Financial Holding Group. Magna Infotech is the largest staff Augmentation and Solutions Company in India, USA and APAC regions. We are a ...