Call Center Trainer
- Cogent E Services
- 2 to 6 Yrs
- Noida, Gurugram
- 3 years ago
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Job Description
Conduct training for new hires and recurrent training for employees in the areas of Procurement
Deliver new hire training in adherence with training schedules
-Manage Training delivery."
Conducting Testing training for freshers.
Conducting mannual / Automation testing sessions."
Maintain current understanding of policies and procedures, website changes, new products and processes of clients and customer service center
Assist with the development of training manuals, modules, and curriculum courses. Prepare all materials for training courses prior to class. Collect feedback from associates, agents, Supervisors, and Quality Monitoring team to identify new training needs. Maintain and update training materials as appropriateDemonstrate ability to quickly learn and adapt to new policies and procedures, and processes of the customer service center
Languages known (Read, Write and Speak): Hindi, English
Should have good knowledge of Soft Skills, Leadership qualities and excellent Communication Skills
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Call Center Trainer
Contact Details:
Company: Cogent E ServicesLocation(s): Noida, Gurugram
Cogent E Services
Cogent E Services Pvt LtdFounded in June 2004, the Cogent family had its humble beginning from a rented space at Ghaziabad. Driven by the vision to be the most trusted and admired outsourced services provider in India, the tradition of continuously striving to think inventively and do original wor...
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