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Customer Support Executive @ Quess Corp Magna

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 Customer Support Executive

Job Description

Inbound calling for customer service.

Identify and assess customers needs to achieve satisfaction.

Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools.

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions, process customer accounts. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Executive

Contact Details:

Company: Quess Corp Magna
Location(s): Bengaluru

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₹ 2.0 - 3.0 Lakh/Yr

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Quess Corp Magna

Magna Infotech is a division of USD 400 + million Quess Group (quesscorp.com) which in turn is a subsidiary of USD 37+ billion - Canadian Multinational, Fairfax Financial Holding Group. Magna Infotech is the largest staff Augmentation and Solutions Company in India, USA and APAC regions. We are a ...