Sr.Technical Support @ Kotumb Digital

Job Description

Position Summary
The fulfillment by an insurer of its obligation to receive, investigate and act on a claim filed by an insured. It involves multiple administrative and customer service layers that includes review, investigation, adjustment (if necessary), remittance or denial of the claim.
Roles and Responsibilities
Understand the basic professional standards and established procedures, policies before taking action and making decisions
Processing claims/developing projects as per the process guidelines.
Adhering to the SLA, and understanding Quality & Auditing parameters
Maintaining TAT
Assumes responsibility for work activities and coordinating efforts
Meeting assigned productivity goals.
Understands the Values and Characteristics of perfect service and uses the Perfect service filters at work
Adhering to the SLA.
Adhere to attendance and punctuality norms
Acquiring knowledge & skills of related areas of the process
Interpersonal relationship at work with peers, supervisors and should not have any recorded instance of misconduct.
Education & Experience
Graduates
Fresher/0 12 Months
Desired Skills and Abilities
US health care
Process SLA
Awareness of ISO, ISMS
MS office
Typing skills & computer skills
Effective communication in English
Good analytical skills

Employement Category:

Employement Type: Full time
Industry: ITES
Functional Area: Customer Service
Role Category: Technical Support Representative (Non- voice)
Role/Responsibilies: Sr.Technical Support

Contact Details:

Company: Kotumb Digital
Location(s): Bengaluru

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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