Female Team Leader - Customer Service & Sales - Mumbai @ Selectivite

Home > Business Development Manager

Female Team Leader - Customer Service & Sales - Mumbai

Selectivite
3 - 10 Years
Pune
3 years ago
Email to a friend
Report this job

Job Description

Education & Qualification - At least 3+ years of experience in selling any product over the phone with minimum 2 years in team handling will be eligible. Experience in handling team of tele callers is mandatory.

Job Role -

Mentor and develop the team.

Manage post-sales experience and service of premium clients

Effectively manage shift operations
Strong Knowledge and Experience on Operational Metrics. (CSAT, AHT, Shrinkage, Quality scores, Maintaining SLA, Attrition management Etc).
Handling Escalation calls of Customers
Track Customer Satisfaction & ensure closure of complaints
Strong Rapport building skills with Team & stakeholders, manage attrition in the team
Evolve more effective work process for improving customer interactions
Constantly monitor & review performance metrics for achievement of objective
To effectively manage operations for constant performance achievements
Identify relevant training needs of agents & ensure effective implementation.
Interface with IT/HR/ Training/Quality in order to improve the teams Performance

Job Location - Thane
Should have good English communication skills.
Interested candidates please share your resume on [Confidential Information].

Employement Category:

Employement Type: Full time
Industry: Banking
Functional Area: Sales
Role Category: Business Development Manager
Role/Responsibilies: Female Team Leader - Customer Service & Sales - Mumbai

Contact Details:

Company: Selectivite
Location(s): Pune

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ 300000 - 700000

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Selectivite

We have an opportunity to work in a fastest growing Bank in India. For Information Call Huma - 9762999392 Or Send your updated resume on Huma.selectivite@gmail.com

Female Team Leader - Customer Service & Sales - Mumbai @ Selectivite

Home > Business Development Manager