Assistant Manager- MIS Reporting
- Genpact India
- 3 to 5 Yrs
- Hyderabad
- 4 years ago
- Email to a friend
- Report this job
Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Assistant Manager, MIS Reporting
You re responsible to operate a MIS and Reporting team which will support the data and information requirements of Operations across multiple site and geographies. You will need to handle reporting/ MIS resources who will be located out of multiple locations. You will be expected to constantly challenge the current level of reports delivery and bring in innovations in reporting to generate insights using the latest tools and technologies available.
Responsibilities
Maintain reports & spreadsheets for historical data, lead email queues
Hand on experience on Scheduling on Excel (using Erlang or other models) for the Process/Processes to ensure forecasted service level (SL) for the day is met / maximized. In case line staffing is provided, ensuring that the staffing schedules meet the requirements satisfactorily. This can be a weekly, bi-weekly or a monthly activity.
Prepare first level presentation and documents on various transition updates
Work closely with RTAs (Real Time Analysts) to provide WFM support.
Providing insights on existing data to internal/external partners
experience in Scheduling with any WFM tool in call center
Work closely with Operations for daily, weekly & monthly reports
Ability to perform Capacity planning on Excel for the Process/Processes on a rolling 3 months basis to help generate a hiring plan for optimum staffing this could be at a weekly level as well
To perform root cause analysis for the days the process has missed its targets and suggest corrective action
Communicating available leave slots considering current staffing requirements.
Should be able to communicate effectively with client and the Process management on issues relating to WFM
Provide reports pertaining to SL, Staffing requirements and Forecast deviation
Qualifications we seek in you
Minimum Qualification
Bachelor s Degree or equivalent
Excellent Interpersonal Skills
Must have experience of WFM tool Aspect eWFM
High level proficiency in Excel based scheduling and capacity planning (using Erlang or other models)
Preferred qualifications
Meaningful experience in MIS & WFM Reporting will be advantage
Excellent analytical skills & attention to detail
Excellent knowledge & understanding of MS excel, Word and PowerPoint
Customer management exposure and good presentation skills is a must
Ability to lead calls with clients / other business function independently
LEAN/Six Sigma Trained, Tested & Certified (preferred)
Excellent knowledge of Advanced Excel, Erlang models & Avaya CMS(or Real time/Reporting tools)
Knowledge of Forecasting
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: IT Operations / EDP / MISFunctional Area: Not ApplicableRole/Responsibilies: Assistant Manager- MIS ReportingContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in