Quality Analyst- Mumbai @ Pes Hr Services

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Quality Analyst- Mumbai

Pes Hr Services
2 to 6 Yrs
Mumbai
4 years ago
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Job Description

Hiring for an Leading MNC Company

Position : Quality Analyst

Experience : 1 to 6 Years

Notice Period : 30 days or Immediate

Job Description

Mandatory Quality Analyst Experienceinto International Voice Process

Good /Excellent communication skills

Advanced skills into Excel (charts, formulas, conditional formatting, graphs/charts, vlookup, quartiling),

Experience on presentation development & PowerPoint

Experience into 7 QC tools & Quality concepts

Need Problem solving approach

Need to be good with data analysis

QA Automation, Creating syntax, fine tuning syntaxes, building categories, building score cards, category validation, etc.

Shift timing 5 PM-2 AM(+/-2 hrs.)

Job Roles and Responsibilities.

Ability to understand the organization's business objectives and goals, analyze recorded audio and audio-based data sets for critical insights

Provides ongoing speech category design

Ability to determine opportunities through analysis of current or future trends

Weekly/monthly reporting to management and business units

Structures an analytical approach to finding and solving core business problems seeking to advance the current efforts or processes

Clearly articulates thoughts and ideas in oral and written presentations

Contributes creative ideas to conduct thorough analysis to estimate risk/reward

Assists other users with data analysis as needed

Diligently capturing combinations of keywords & phrases within the system for optimal configurations performance.

If intrested send your Resume on sw***e@pe**r.com or 9082033***

Contact number:

Total Experience :

Relevant Experience :

Current CTC & ( Monthly take home )

Expected CTC:

Notice Period:

Current Organization :

Current on paper Designation :

Qualification :

Reason for job change :

D.O.B. :

Current Location & (Pin code)

Preferred Location :

Laptop / Desktop available with windows 10

Willing to work in US Shift ( If any )

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Customer Care Executive (Call Centre)
Functional Area: Not Applicable
Role/Responsibilies: Quality Analyst- Mumbai

Contact Details:

Company: PES HR Services
Location(s): Mumbai

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

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Pes Hr Services

Quality Analyst- Mumbai @ Pes Hr Services

Home > Customer Care Executive (Call Centre)