Application Support Engineer
- [24]7.ai India
- 2 - 5 years
- Bengaluru
- 3 years ago
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Job Description
About [24]7.ai:
24]7 is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7s technology helps companies create a personalized, predictive and effortless customer experience across all channels. The worlds largest and most recognizable brands are using intent-driven engagement from [24]7 to assist several hundred million visitors annually, through more than 1.5 billion conversations, most of which are automated. The result is an order of magnitude improvement in digital adoption, customer satisfaction, and revenue growth.
For more information, visit: http://www.247.ai
Do you want to help define the next generation of customer experience? Reshape how consumers interact and engage with businesses? Then, this role might be for you.
About Information Systems:
[24]7 Information Systems Team builds intelligent, interactive applications which help our stakeholders get their activities done quickly, easily and effectively. The focus is on end user experience in reducing time and effort in daily activities. The applications cover all the activities in the organization from hiring, learning, administration, HR among others and use cutting edge technology to bring about significant improvements in the processes.
Job Summary:
In the role of Application Support Engineer, you will work on resolving issues across applications spanning multiple geos and helping our users have a great experience when they reach out to us for any trouble shooting. This position requires background in hands-on application support, technical and people management. The successful candidate will be managing applications across multiple geos and working on cutting edge technologies.
Work Location : Bangalore
Experience : 2 to 5 years
Shift : Willing to work in Shifts
Job Requirement:
- Engineering graduate, preferably in CS / IT from a reputed institution, with strong foundations in Computer Science
- Typically 3-4 yrs. of Application support managing multiple applications, multiple geos, across various time zones
- Strong knowledge in writing complex SQL Queries
- Interested in learning new technologies and building minimum level of expertise in the same
- Must have worked with multiple stakeholders and handled incidents
- Ability to handle upset customers and help them in resolving issues faced
- Should have strong Technical Depth & breadth.
- Good attitude, Analytical skill
- Experience and knowledge of cloud enabled services and applications are a plus
- Recommending solutions and guiding product users through features and functionalities
- Supporting the development teams with identifying issues and applying fixes
- Good knowledge of SQL and an understanding of Databases
- Would be good to have experience working on ASP.net , Java based Application
- Basic understanding of the Servers/Network & should be able to work with other Technology teams like Network /Server
Key Responsibilities:
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Helping to resolve any outages by working with various teams in a collaborative manner
- Creating and maintaining the knowledge base for our applications which would help resolve issues faster
- Understanding various technologies that we work with, developing some level of expertise in them over a period of time
- Analyzing commonly occurring issues and providing insights on required fixes
- Managing incidents working with multiple teams till issue resolution
Does your profile matches to above Job description and looks exciting? Then look no further and share your resume to Ar*****s@***.ai with your current compensation details.
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: Graduation Not RequiredPost Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required
Contact Details:
Company: [24]7.ai Innovation LabsAddress: Prestige Tech Park,ground to 12th floor,Platina II, hobli, BANGALORE, Karnataka, India
Location(s): Bengaluru
Keyskills: Customer Support Customer Experience Technical Support SQL Queries Application Support Troubleshooting Issue Resolution
![[24]7.ai India](/uploads/companies/company_logo.webp){kind=logo}
[24]7.ai India
About [24]7.ai:24]7 is redefining the way companies interact with consumers. Using artificial intelligence and machine learning to understand consumer intent, [24]7s technology helps companies create a personalized, predictive and effortless customer experience across all channels...
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