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Tech Operations Sr Analyst @ Wells Fargo

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 Tech Operations Sr Analyst

Job Description

About Role:
This position performs access certification processes, adhering to regulatory and audit requirements while also serving as liaison between Business System Consultants, lines of business, application owners, QA and development teams working in effort to implement access certification solutions for operating systems and applications within scope of EIM responsibility. This position performs POC and SME roles. Handles projects and Move The Lines (MTL) involvements. Certification of new business assessments.

Responsibilities :

  • Act as an SME or POC of the Access Certification Team. The position should be able to perform certification delinquency management, problem ticket handling, on-boarding and access level tiering processes.

  • The person would be responsible for performing manual certifications and sub-process using our Enhanced Manual Certification Tool.

  • The person would receive data files on a scheduled basis, load the files into our cert tool, perform validation and then use an auto-mailer to send out notifications to certify, provide support to certifiers, as well as using other tracking databases for overseeing completions, tracking delinquencies and Uncertifiables, etc.

Required Qualifications:    

  • Bachelor in Engineering Degree, preferably of Computer science or Information Technology

  • 2+ years of experience in information security/ Access Administration

  • Experience in IAM, provisioning and certifications.

  • Must have good interpersonal and strong communication skills; clear verbal and written communication skills to facilitate solutions and resolve problems Ability to identify and address issues, self-driven for achieving problem resolution

  • Ability to work independently as well as collaboratively

  • Ability to multi-task and provide excellent customer service

  • Must have understating of formal risk management processes / information security compliance/policies and ability to identify & contribute towards mitigating risks.

  • Must have the ability to lead tasks assigned in a module; identify and contribute towards mitigating risk

  • Must be flexible to work in shifts & be available for business meetings/team deliverables within/outside of ones shift

  • Exposure to ticketing tools like BMC Remedy/ Zendesk etc.

  • Must have good knowledge of Word, Excel and PowerPoint

Desired Qualifications:

  • Any one Information Security certification (Security +, CISSP, CIAM) or IAM vendor based certifications (Cyberark, Oracle, IBM)

  • Knowledge/understanding on service delivery, SLAs/KPIs

  • Knowledge on escalation processes/matrix and ability to prioritize tasks

  • Basic troubleshooting skills over UNIX / Database / Mainframe / Active Directory.

  • Ability to collaborate effectively with different teams, accept challenging assignments and foster robust working relationships with teams.

  • Mentoring skills to help the team explore ideas and make them successful.

Job Classification

Industry: Banking
Functional Area: IT Software - Network Administration, Security,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time

Education

Under Graduation: B.Tech/B.E. in Any Specialization
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: Wells Fargo
Location(s): Hyderabad

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Keyskills:   Business system Operating systems cyber security Information security Delinquency management Manager Technology Process operations Risk management Technology operations Auditing

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Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a diversified, community- based financial services company with $1. 9 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more ...

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