Lead Consultant - Product Support - Pune @ HARMAN

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Lead Consultant - Product Support - Pune

HARMAN
3 - 8 years
Pune
4 years ago
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Job Description

What You Will Do

Job Profile

Expert level technical support for network security product.
Handling customer technical escalations.
Troubleshooting, diagnosing and resolving technical customer issues.
Recreating, tracking, and verifying software defects in the field or under lab conditions reported by customers.
Authoring technical knowledge base articles for use by other technical support personnel and/or customers and partners.

What You Need

Skill sets desired

Advanced Networking Skills - Detailed understanding of the protocols surrounding IP service provider networks. Strong network security skills required
Networking skills should include:a. TCP/IP fundamentalsb.
IP subnetting and supernetting and hierarchical routing principlesc. Routing protocol operation (BGP)d. Routing policies at BGP peering pointse. VPNs and the associated tunneling technologies (GRE/IP. L2TP, MPLS, etc.)f.
Hands-on configuration and operational knowledge of Cisco and Juniper routersg.
Hands-on Understanding and knowledge of Netflow, SNMPSecurity skills DDOS, IPS, IDS, Threat detection and mitigationOperating systems
Basic to Intermediate knowledge of LinuxDatabase: Basic to Intermediate knowledge of database - postgres, sqliteGood to have: Scripting
shell and/or high level languages (Python, Perl, Php)

Other

Customer focused candidate, strong attention to detail, ability to establish and maintain strong working relationships with key internal and customer personnel to work effectively.
Outstanding customer service and advanced written and verbal communications skills.

Job Classification

Industry: Electronic Components / Semiconductors
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Post Graduation Not Required
Doctorate: Ph.D/Doctorate in Chemical, Chemistry, Bio-Chemistry/Bio-Technology, Biotechnology

Contact Details:

Company: Harman Connected
Location(s): Pune

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Keyskills: Linux Networking SNMP Network security PHP Perl Troubleshooting Technical support MPLS Python

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

HARMAN

HARMAN (harman.com) designs and engineers connected products and solutions for consumers, automakers, and enterprises worldwide, including audio, visual and infotainment systems; enterprise automation solutions; and software services. With leading brands including AKGÃƒÂ‚Ã‚Â®, Harman Kardo...

Lead Consultant - Product Support - Pune @ HARMAN

Home > Back Office / Web / Transaction Processing