Senior Desktop Support Specialist Lead - Tier @ ExecBoardinAsia

What You ll Do:

Managing phones, instant messaging, e-mail, and incident queue resolving issues from end users across multiple systems
Troubleshoot and resolve all software, hardware, networking, VOIP, and audio-visual issues for corporate environment
Properly identify and route issues related to other IT Teams.
Setup, documentation, and deployment of various systems including laptops, desktops, phones, and other technologies
Provisioning user accounts across multiple systems including, but not limited to: Office 365, Active Directory, VOIP, Slack, etc.
Monitor and support desktops and laptop environments
Assist System Engineer teams in support of servers, switches, firewalls, and wireless access points
Assist in Setting up new office locations with Hardware and security
Network cabling including termination of Ethernet and support of end user network environments
Work with escalation teams for resolution of server side issues
Configure and test future builds for corporate systems, software, and hardware
Develop and maintain system documentation
Assist the IT manager with local vendor contracts
Assist in procuring equipment in India.
Setup, Manage and Maintain local office infrastructure
Assist in queue management and being an escalation point for junior resources.
Other duties as assigned by the IT Manager.