Learning Administration Manager @ Hitachi

The Learning Administration Manager is responsible for managing and providing guidance on global learning operations. They manage a team that provides administrative and learning operations support to Hitachi s employees, contractors, and learning partners as part of Hitachi s overall talent development strategy. The Manager also closely partners with the Learning Management System (LMS) Technology team, HiNext(Workday) team, and Talent Development COE to design and deliver a seamless learning experience for Hitachi.

This role will be a mixture of remote working and based from Hitachi s office in Bangalore.

What you bring to the team

We re looking for a team player, who is motivated by delivering great work and the Hitachi vision. Some of the skills and experience we look for includes:

• Leads and provides guidance to the Global Learning Administration team

• Monitors service delivery trends and SLA completion rates, suggesting execution improvements and changes as necessary

• Maintain Hitachi s global course catalogue in the Learning Management System

• Set up courses and sessions in the LMS and manage session scheduling

• Communicate learning course availability and enrollment updates with learning stakeholders

• Support scheduling, enrollment, and registration of in-person, virtual, and online courses

• Arrange learner accommodations (e.g., transportation, dietary accommodations, accessibility) as requested

• Communicate and confirm course logistics with learner, involving stakeholders (e.g., learning designer) as necessary

• Manage procurement and shipment of course materials, supplies, and technology equipment

• Prepare physical spaces for learner instruction, including material layout, signage, etc.

• Partner with LMS and HiNext teams to configure and manage learner profiles

• Capture and report on overall learner attendance and course evaluations, including instructor feedback and learner satisfaction

• Acts as point of escalation for Tier 1 learning inquiries, redirecting complex or unusual inquiries to the Design Delivery Team, Talent Development COE, or the Business