Hiring For Team Leaders-Gurgaon (Voice/Chat) @ IGT Solutions

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Hiring For Team Leaders-Gurgaon (Voice/Chat)

IGT Solutions
1 - 4 years
Noida, Gurugram
4 years ago
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Job Description

Roles and Responsibilities

Greetings form IGT !

Manage team of 15 20 Team Members
Managing Team Performance Productivity // Quality // Shrinkage // Attrition
Coaching new team members
Review processes and come up with recommendation which can help to improve overall performance / CSAT
Identify TNI and bridge process gaps
Weekly monitoring and coaching to team members
Floor support and handling escalations
Manage and achieve IC targets
Maintain AHT levels as per the given targets for different tenure bucket
Basic knowledge of computers and MS excel
GDS Knowledge is mandate
For Chat Campaign we need International Process handling exp (GDS will be preferred)
Experience in handling a team and ability to manage team members and subordinates - Preferred
Strong supervisory skills
Excellent written and verbal communication skills in English
Organized and Methodical
Flexible for 24*7 environment
5 days working
WFH

Call HR- 8471067*** (ra****************k@ig*********s.com)

Desired Candidate Profile

GDS and NGD candidates can apply along 2 to 4 years of Exo in international process handling.

Perks and Benefits

Sal + Incentives Sal upto 5.3 LPA

WFH

Job Classification

Industry: BPO / Call Centre
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: IGT Solutions Private Limited
Address: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, India
Location(s): Noida, Gurugram

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Keyskills: Team Management Supervisory Skills Shrinkage Verbal Communication Attrition Process Handling Team Performance Chat Process Communication Skills Headcount International Process CSAT SLA Management

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₹ 4,00,000 - 5,00,000 P.A

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...

Hiring For Team Leaders-Gurgaon (Voice/Chat) @ IGT Solutions

Home > Voice