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Hiring For Team Leaders-Gurgaon (Voice/Chat) @ IGT Solutions

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 Hiring For Team Leaders-Gurgaon (Voice/Chat)

Job Description

Roles and Responsibilities

Greetings form IGT !


  • Manage team of 15 20 Team Members
  • Managing Team Performance Productivity // Quality // Shrinkage // Attrition
  • Coaching new team members
  • Review processes and come up with recommendation which can help to improve overall performance / CSAT
  • Identify TNI and bridge process gaps
  • Weekly monitoring and coaching to team members
  • Floor support and handling escalations
  • Manage and achieve IC targets
  • Maintain AHT levels as per the given targets for different tenure bucket
  • Basic knowledge of computers and MS excel
  • GDS Knowledge is mandate
  • For Chat Campaign we need International Process handling exp (GDS will be preferred)
  • Experience in handling a team and ability to manage team members and subordinates - Preferred
  • Strong supervisory skills
  • Excellent written and verbal communication skills in English
  • Organized and Methodical
  • Flexible for 24*7 environment
  • 5 days working
  • WFH

Call HR- 8471067*** (ra****************k@ig*********s.com)



Desired Candidate Profile

GDS and NGD candidates can apply along 2 to 4 years of Exo in international process handling.


Perks and Benefits

Sal + Incentives Sal upto 5.3 LPA

WFH


Job Classification

Industry: BPO / Call Centre
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Graduation Not Required
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: IGT Solutions Private Limited
Address: Infotech Centre, 14/2, Old Delhi Gurgaon Road, Dundahera, GURGAON, Haryana, India
Location(s): Noida, Gurugram

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Keyskills:   Team Management Supervisory Skills Shrinkage Verbal Communication Attrition Process Handling Team Performance Chat Process Communication Skills Headcount International Process CSAT SLA Management

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₹ 4,00,000 - 5,00,000 P.A

IGT Solutions

IGT Solutions (IGT) is a leading BPM, Technology and Digital Services and Solutions Company committed to deliver innovation and business excellence across the entire spectrum of Travel, Transportation and Hospitality domain.Established in 1998, with 100% focused on the Travel indus...