Product Head - HL- LAP
- Rajas consultancy
- 15 to 24 Yrs
- Mumbai
- 3 years ago
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Job Description
We are looking out for Highly Professional Product Expert to Strategies, Develop & Manage Products for Housing Finance Business.
Company Profile :
One of the Highly Reputed Financial and Investment Services Provider in India, having more than 100 branches all over India .
Position : Head Product & CRM .
Location : Mumbai
Qualification : Master / Post Graduate / MBA
Experience : Minimum 15 -18 years of working exposure to Product Management / Development & Customer Service Management of Housing Finance Business .
Exposure of Heading the Product Development team of HL & LAP Business is preferred.
Job Purpose
Strategies and manage the product life cycle for the housing business.
Plan, design the incentive based R&R framework for sales based on business goals and achievements.
Establish a high quality, customer centric, service driven, mortgage business
Job Requirement & Profile : Core Responsibilities:
Product :
Facilitate the product prioritization process including leveraging digital opportunities and ensuring effective engagement between the product managers and their product stakeholders while being in alignment with business strategy.
Facilitate new product releases for effective promotion to existing customers and ensure market penetration with appropriate marketing and PR plans; support the sales and marketing teams to develop product materials and advance key opportunities.
Manage and develop a cross functional team by establishing sales training and partner training as well as an innovative and motivating R&R framework so as to leverage the capabilities of a high-performing team that is able to consistently deliver results.
Cultivate a data-driven, analytical culture that focuses on process excellence and where KPIs are established, measured and iterated against.
Identify reasons for non- compliance on SLA / TAT and conducting root-cause analysis and taking preventive measures for repeated escalations
Customer Service :
Create capabilities to deepen understanding of the customer and create a more compelling experience.
Facilitate a deeper customer understanding so as to align and optimize the customer experience.
Manage and coordinate action plans for daily operations to ensure customer enquiries are handled effectively while meeting cost, productivity and quality standards.
Building capabilities to quickly address pain points and anticipate needs throughout the customer journey.
Lead the execution of customer contracting; creating sustainable, repeatable processes with a focus on risk mitigation and improved controls, while ensuring customer contracts are issued accurately and timely
Reinforce our promise of customer excellence by communicating and reinforcing our customer experience strategy and actions
Direct and motivate call center management team
Create and establish matrix for customer centricity (C-SAT, NPS)
Candidates possessing required exposure may please share their CV on pr******a@gm**l.com, along with following points :
Exposure to Product Management for Housing Loan / LAP Business (In Years):
Experience of Managing Customer Services ( In Years) :
Exposure to
Retail Product & Market Knowledge :
Retail Campaign Ma
nagement :
Retail Data Analytics :
Retail Marketing & Sales Strategy
Present Salary (CTC)
Expected Salary (CTC)
Notice Period
Regards
Sawant
8355998***
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial Services
Role Category: R&D / Product Design
Functional Area: Not Applicable
Role/Responsibilies: Product Head - HL- LAP
Contact Details:
Company: Rajas consultancyLocation(s): Mumbai
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