Assistant Manager - Customer Care
- Genpact India
- 3 to 4 Yrs
- Hyderabad
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.
Transformation happens here. Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of Assistant Manager, Billing and Collections Team Leader
In this role, We are looking for a Billing and Collections Team Leader , whose objective is to support Management from an operational, analytical and tactical standpoint, by handling stakeholder requests, solving teams questions, auditing and controlling different activities from colleagues on the operations floor, along with running reports, maintaining files and leading continuous improvement initiatives.
Responsibilities
Provide leadership and direction to billing and collections team: Recruit, Train, Develop and Motivate.
Responsible for providing direction on all day-to-day operational activities, personnel, processes, and structures related to the servicing of assigned portfolio.
Ensure accurate and prompt response/resolution of Client inquiries while creating and maintaining an effective partnership.
Lead strategy with agreed upon structured metric updates.
Meet/exceed business past dues, delinquency standards, and service quality.
Identify process inflow issues at the Client side impacting receivables performance and drive, with the key client contacts, structural inflow solutions.
Support Client in reducing the disputed receivables balance.
Drive assigned team to meet set portfolio targets; monitor progress on regular basis and take corrective actions when required;
Provide forecasting inputs for billing and collections manners;
Lead any assigned projects in connection to the I2C team.
Create a culture that champions identifying, developing and retaining talent; continuously recognize high-potential and low-performing employees; set direction for Team Leaders, cultivating an environment that empowers and inspires
Expertly use systems and tools (GENAISYS, Fusion, etc.) to analyze and leverage data to make informed business decisions to support processes and generate results.
Qualifications we seek in you
Minimum qualifications
Expertise in the Collections Operations and Leadership Management
Proven ability to effective lead a team of 10+ employees
Excellent communication
Ability to balance priorities across multiple internal and external teams/client
Strong analytical skills ability to interpret data to drive actions
Energy/Appetite for driving Performance, Productivity and Growth.
Strong Interpersonal Skills.
Self Starter / Extremely self-motivated and ability to work independently.
Lean Mindset
Strong Presentation and Influencing Skills
Preferred qualifications
Problem-solving ability
Account management and planning experience preferred, ability to gain senior client buy-in
Proven experience with LEAN, Six Sigma methodologies
Ability to work independently
Ability to work under pressure in a fast paced environment
Demonstrated effective organization skills and attention to detail
Strong analytical skills Organization and time management skills
Strong interpersonal and team building skills
Strong verbal and written communication skills
Strategic thinking and Results Oriented
Strong orientation towards process improvement
Ability to build and maintain effective customer/client relationships
Ability to manage through multiple systems and competing priorities
Ability to collaborate & negotiate with multiple stakeholders in order to resolve issues
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Customer Service (International)Functional Area: Not ApplicableRole/Responsibilies: Assistant Manager - Customer CareContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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