Outcalls assigned foreclosure request and retain customers.
Convince customers to continue with the loan by offering him offers available or explaining the benefits to continue with the loan.
Ensuring Retained customers stays for a longer period.
Pitches end to end information and converts customers who is need of additional Top-Up
Providing customer about the resolution TAT for retention related request.
Complete knowledge of the policy and process.
Coordinate with Branches on retention feedback and processing the same within TAT
Ensuring correct Foreclosure charges / exceptions if any to be explained to customer in FC letter issued.
Cases to be tagged in CRM & Retail dump as per retention status of each LAN.
Explaining Top-up availability to customers and process the same accordingly for eligible cases.
Explain in detail the offer available with regards to ROI reduction for the customer
Negotiating with customers on foreclosure charges wherein no offer available for customers.
Ensure self-learning by participating in training conducted.
Updates himself on the policy and process.
