Customer Services Manager - India
- Aarika Hr
- 10 - 15 Years
- Jaipur
- 3 years ago
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Job Description
Key Responsibilities
Provide high quality, up-to-date documentation for all service and applications arrangements. Motivating and guiding a team. Making sure that all account and contract details are up to date. Accurately recording checking service times, job costing and invoicing in the service department. Plan and coordinate all training programs for all service staff. Keep a skills register of all service personnel (skills matrix) Instruct customers on maintenance procedures required to keep their equipment in good working order. Develop and maintain documentation for the regular maintenance to be given to customers. Seeking out, establishing and maintaining relationships with operational contacts with clients. Investigating technical and service issues. Escalating operational issues to Customer Service Manager Other Asia Proactively developing and retaining key customer accounts. Maintaining effective control of expenses by regularly examining management accounts and comparisons with budgets. Assist with outstanding debt collection. Collecting and analysing data, then using it to plan and manage both projects and systems. Taking corrective action where inadequate performance is suspected. Assisting in the development of a customer service policy for the company. Confirming that contracted payment terms are adhered to. Following up on all outstanding issues. Ability to perform technical phone support to customers as and when required by the customers.Managerial attributes
Experienced in the management of a field based team. Ability to work closely with and develop relationships with clients. Improving and developing the knowledge & skills of others. Highly organized with a positive can do attitude. Knowledge of progress monitoring and reporting. Ability to organise clerical work, administration, control systems and financial resources. Experience of using modern business methods in a practical way. Knowledge of recruiting, selecting and appraising staff. Able to handle communications and corporate affairs. Building effective and efficient teams.
Personal attributes
Excellent customer facing skills. Disciplined, energetic and results orientated. Having an analytical approach to problem solving. Can create an environment where colleagues and staff can develop and excel. High standards of numeracy and literacy. Assertive and confident. Self-starter, who can multi-task in a demanding environment.
Experienced in the management of a field based team. Ability to work closely with and develop relationships with clients. Improving and developing the knowledge & skills of others. Highly organized with a positive can do attitude. Knowledge of progress monitoring and reporting. Ability to organise clerical work, administration, control systems and financial resources. Experience of using modern business methods in a practical way. Knowledge of recruiting, selecting and appraising staff. Able to handle communications and corporate affairs. Building effective and efficient teams.
Personal attributes
Excellent customer facing skills. Disciplined, energetic and results orientated. Having an analytical approach to problem solving. Can create an environment where colleagues and staff can develop and excel. High standards of numeracy and literacy. Assertive and confident. Self-starter, who can multi-task in a demanding environment.
Employement Category:
Employement Type: Full timeIndustry: Machinery
Functional Area: Not Applicable
Role Category: Other Roles
Role/Responsibilies: Customer Services Manager - India
Contact Details:
Company: Aarika HrLocation(s): Jaipur
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₹ 1500000 - 2000000
Aarika Hr
AARIKA HR Professionals is an India & UAE based Executive Search, Outsourcing and Management Consulting firm offering extended team of professionals to our clients, helping them to reduce time to market and take their business to next desired level. We help our clients define and leverage their Huma...
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