Technical Solutions Engineer - Cloud
- PeopleSense Management
- 6 - 9 years
- Mumbai
- 3 years ago
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Job Description
Greetings!!!We at PeopleSense Management Consultants is actively looking for "Technical Solutions Engineer - Cloud Application Specialist" Role with MNC Healthcare Industry based in Mumbai.
Shift Timings: US Shift.
Required Skill Sets:
Required Skill Sets:
- Understanding of Citrix / Azure / Terminal Services / thin client solutions.
- Deep understanding of cloud computing technologies, business drivers, and emerging computing trends.
- Proficient understanding of standard tools used in and service and testing of network and computer systems.
- Experience planning, configuration, optimization and deploying various Cloud solutions.
- Computer and Networking Skills required.
- Excellent verbal and written communication skills and the ability to make decisions independently.
Essential Duties & Responsibilities:
- Provide exceptional customer service and front line clinical and technical support via ACD (automatic call distribution), outbound calls, email (or other method) as specified within company standards and guidelines
- Receive escalations and provide expert solutions to complex customer issues in an accurate and timely
- manner.
- Support the installation of equipment and network configurations
- Develop standards and guidelines to be utilized in our cloud support offerings
- Create and document training materials and deliver training for Internal staff
- Maintain and increase product knowledge on applicable products/applications via training, documentation and personal research
- Maintain and increase quality and technical evaluation scoring
- Document issues and resolutions thoroughly and efficiently in the CRM
- Follow proper procedures for processing RMAs, defective products, etc and approve dispatch to customer site of NSP
- Provide input for new products, features, product usability and supportability
- Escalate issues following the escalations guidelines as needed
- Submit proposed solutions to issues in knowledge base and for internal/external documentation
- Perform shift work as scheduled
- Willing to travel to customers site for installation, training, or service on occasion
- Perform any tasks as directed by his/her supervisor
- Successful completion of CS Solutions certification program within one year from date of hire.
Interested candidates can share their resumes at an*m@pe********e.in
For more details, kindly connect directly on 91-9137746*** (Call / Watsapp)
Job Classification
Industry: Medical Devices & EquipmentFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: BCA in Any Specialization, B.Tech/B.E. in Computers, Diploma in Computers, B.Sc in ComputersPost Graduation: Any Postgraduate
Doctorate: Doctorate Not Required
Contact Details:
Company: PeopleSense Management Consultants Private LimtedLocation(s): Mumbai
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Keyskills: Citrix Azure Cloud Computing Terminal Services Cloud Applications Thin Client Solutions
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