Senior Cloud Site Reliability Engineer @ Pegasystems Worldwide

The Pegasystems Site Reliability Team is the internal organization responsible for the reliability and availability of the Pegasystems Cloud Service offering. We operate as a Global follow the sun team with locations in Bangalore (India), Sydney (Australia), Krakow (Poland) and the East Coast of the United States. As a global organization we are diverse in our culture and capabilities. We are the first responders and provide proactive technical response to prevent client impacting incidents. We are called upon often to help diagnose complex issues and frequently consulted by client facing organizations for help in solving complex technology issues.

Cloud Site Reliability Engineers are expected to take an active role in maintaining Pega Cloud platform health and high performance. This role will focus on an Operational and product reliability aspect of Pega Cloud platform, especially on working on various operational tasks such as product upgrade, platform upgrade and troubleshooting the environment during incidents. You will perform the key role to bring operational reliability aspect back to core the product teams and work collaboratively to build more reliable and operational products. This role requires troubleshooting skills, ability to work in 24/7 environment to meet customer requirements. You will have the opportunity to work on complex problems and apply your expertise and experience to improve reliability of Pega Cloud Platform.

• Operate, Administer and Automate solutions on Pega Cloud Stack.
• Take personal ownership of the systems you manage and operate and be responsible for problem discovery, analysis and resolution.
• Work with core platform developers to design and develop scalable cloud product.
• Leverage and grow your diagnostic, technical and communication skills.
• Use DevOps tools and techniques to reduce toil and build self-healing solutions.
• Use and learn world class cloud infrastructure and management technologies
• Be part of a fast-paced, dynamic and fast-growing team delivering strategically important solutions for world-class customer.

• The ideal candidate is self-motivated, inquisitive and creative, with a passion for continuous improvement and excellent people skills.
• The person is ready to learn Pega platform and has a mindset to solve complex challenges to implement SRE principles.
• The person can work independently as well as with a team, leads by example, and demonstrates a commitment to quality development and operational practices.

• 7-10 years of experience of developing distributed applications in a public cloud environment such as AWS, Azure or GCP.
• Knowledge of data structures, algorithms and system design architectures
• Experience with object-oriented programming and/or scripting. We use Java and Python.
• Basic network troubleshooting skills (TCP/IP, routing, networking topologies etc.)
• Experience working in Cloud based infrastructure DB, Application, OS, and Network
• Have become knowledgeable of configuration automation tools (Ansible, Chef, Puppet etc.)
• Gained an understanding of the ITIL process.