Process Expert
- Maersk Global Service
- Not Specified
- Pune
- 3 years ago
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Job Description
Key responsibilities
. Liaise with different departments for quicker resolution of customer inquiries and requests.
. Ability to take ownership and work for early resolution and closure of customer issues.
. Ability to accept change and make the best of any situation.
. Needs to be customer centric and inclined towards delivering excellent customer service.
. Take responsibility for the execution of shipment lifecycle process including cross functional coordination.
. Adhere to standardized processes and tasks without compromising customer experience.
. Proactively reach out to the customers. Manage off-shored or outsourced services in the shipment cycle.
We are looking for
. Graduates with excellent communication skills.
. Good Typing skills
. Should be able to handle complaints in a professional manner, keeping resolution as top priority.
Employement Category:
Employement Type: Full timeIndustry: Recruitment
Functional Area: Construction
Role Category: Process Engineer
Role/Responsibilies: Process Expert
Contact Details:
Company: Maersk Global ServiceLocation(s): Pune
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Maersk Global Service
Maersk Group has five core businesses which include Maersk Line, APM Terminals, Maersk Oil and Maersk Drilling and Services and Other Shipping. Through these companies and several others, the Group employs roughly 89,000 people and generated 47 billion US dollars in revenue in 2013. When the Glo...
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