Job Description
Job Description . Conduct daily briefings and ensure that all pertinent information is well received by team members
. Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
. Review, analyze and suggest improvement of work flow and standards at the Front Desk
. Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
. Communicate with Front Office Manager on all matters regarding guest services & hotel operations
. Ensure documentation of all guest related issues using the logbook
. Assist Guest Relations in greeting, rooming, and sending off guests
. Inspect front of house and back of house regularly for cleanliness and orderliness
. Ensure that front line staff complies with marketing techniques and maximizes sales
. Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
. Ensure procedures of On-Call Valet Desks and driveways are manned at all times and run efficiently
Employement Category:
Employement Type: Full time
Industry: Hospitals
Functional Area: Hotels
Role Category: Lobby
Role/Responsibilies: Duty Manager
Contact Details:
Company: Accor
Location(s): Vijayawada, Guntur