Hexaware is hiring AM - Training - (US)
- Hexaware
- 6 - 11 years
- Nagpur
- 3 years ago
- Email to a friend
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Job Description
Hexaware is hiring Assistant Manager - Training ( US process ) - Nagpur/ChennaiWorking hours - US Shifts
Weekend Fixed Off
Job Responsibilities -
Handling a team of process Trainers & communication trainers
Review Existing Training Materials and Identify need for updating the same. Should be able to create new content as and when necessary basis TNIs/TNAs of the center.
Conduct and periodically review contents/initial training material of the initial training of New Hires of the process and existing employees alike.
Develop and conduct Refreshers based on Training needs for existing Agents and help prepare them for the job w.r.t communications and behavioral requirements.
Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies on the lines of Comms and Behavioral defects.
Evaluate clients and orgs training requirements and establish training goals/completion milestones
Develop and implement client-specific training programs and material using input from Project Managers, client training materials and Knowledge System contents for processes. Similar flow is done for org level requirements via feedback and survey mechanisms to run behavioral training workshops.
Develop content specific to training needs of the org in a precise manner to meet the objectives of the program/learning objectives.
Coordinate training activities looping in Hexaware and client stakeholders.
Facilitate role-playing, test, certification, and remediation as required
If needed, should be able to assist Human Resources and Call Center Management in participating in the selection process of potential candidates;
Work with the internal management staff to develop and facilitate motivational activities for the advisors and managers of the processes and other departments of the organization
Provide assistance in developing cross-training materials and SOPs, as required; Content creation abilities on behavior and communication training programs are mandatory.
Preparation of Training Plans, and relevant Training reports and Dashboards.
Perform other duties as assigned.
Open to work in rotational shifts per center requirements.
Requirement -
Total 6 + years of experience in spectrum of Training & Development
Min 6 months exposure as Assistant Manager in delivering process Trainings in BPO
Should have handled a team of Trainers
Excellent verbal, written and interpersonal communication skills;
Outstanding customer service skills and dedication to providing exceptional customer care.
Must be self-motivator and self-starter.
Focus on quality and customer service.
Solid time management skills.
Must be able to effectively deal with people at all levels inside and outside of the Company.
Creative ability, writing proficiency and visual graphics design ability;
Ability to multitask and successfully operate in a fast paced, team environment;
Must adapt well to change and successfully set and adjust priorities as needed;
Note: Interested candidates can share their cv at Pr****5@he*****e.com with below details
Total Exp:
Exp in Training:
Team members handled:
Exp on paper as a Tl/Am/Dm Training:
Exp in Domestic or International process Training:
Current CTC:
Exp CTC:
Notice Period:
Preferred Location Nagpur/Chennai:
Job Classification
Industry: BPO / Call CentreFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Training
Role: Training
Employement Type: Freshers
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: HEXAWARE TECHNOLOGIES LIMITEDAddress: Loma IT Park Developers Pvt. Ltd,Ground Floor of I, ncubation Center,Plot No. G4/1,TTC Industrial Area, , Thane Belapur Road,Ghansoli, Navi Mumbai, NAVI MUMBAI, Maharashtra, India
Location(s): Nagpur
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Keyskills: Training Refresher Process training TNA trainer TNI
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₹ 4,50,000 - 7,50,000 P.A
Hexaware
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