Helpdesk Associate - Bengaluru/Bangalore - NTT @ NTT Data

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Helpdesk Associate - Bengaluru/Bangalore - NTT

NTT Data
0 - 3 years
Bengaluru
5 years ago
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Job Description

Role Responsibilities :

Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by Telephone and an Email . Activities include recognition, research, isolation, resolution, and follow-up steps.
Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Shift: Rotational shift.
Qualification: Any Graduate with minimum 6 months experience in a Voice Technical support role
Basic MS troubleshooting.
Basic computer knowledge.
Basic TS on networking.
Basic technical skills for troubleshooting on issues related to computers.

Requirements :

6 Months of experience.
Good Communication Skills.
Rotational shift.
Basic Technical TS skills.

Job Classification

Industry: IT Services & Consulting
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate
Post Graduation: Post Graduation Not Required
Doctorate: Doctorate Not Required

Contact Details:

Company: NTT Data
Location(s): Bengaluru

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Keyskills: Automation Networking Helpdesk Outsourcing Troubleshooting Support Associate Information technology Technical support Business operations

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

NTT Data

The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market...

Helpdesk Associate - Bengaluru/Bangalore - NTT @ NTT Data

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