HTC is hiring For ServiceDesk/ IT Helpdesk
- HTC Global Services
- 1 - 6 years
- Chennai
- 5 years ago
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Job Description
- Receive incoming calls from Client Community and provide first level support while following policies and procedures
- Research, resolve, and respond to questions received via telephone calls, emails, and callbacks in a timely manner, in accordance with standards
- Document each call verifying customer information and including all troubleshooting steps
- Escalate problems to appropriate individual/group based on established guidelines and procedures
- Troubleshoot, analyze and resolve customer concerns
- Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
- Routinely contribute to the Knowledge Base
- Provide accurate and creative solutions to user problems of moderate nature to ensure user productivity
- Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to customers
- Attend training sessions as required
- Participate in team projects that enhance the quality or efficiency of Service Desk delivery
- Assist in special product-related issues as needed developing business and technical writing skills.
Desired Candidate Profile:
- Knowledge and understanding of providing customer service
- Good typing skills
- Knowledge of Citrix and VPN
- Strong listening, verbal, and written communication skills
- A strong business maturity and professionalism is essential
- Ability to troubleshoot, analyze and resolve customer concerns
- High technical aptitude and strong PC literacy skills including function and capabilities
- Ability to work independently as well as part of a team
- Ability to function well in pressure situations
Required Background Experiences:
- Any Graduate/ Diploma
- 1- 3 years in a service desk environment
- Experience resolving escalated customer and vendor issues
- Previous Experience in healthcare information technology- Added Advantage
Additional Background Experiences:
- MCSE or Microsoft A+ Certifications is desirable
- Knowledge of ITSM / ITIL and Level 1 processes
- Knowledge of ITSM / ITIL and Level 1 processes
Candidates should be willing to work in rotational night shifts
Interested candidates can for ward their resumes to ta***o@ht*****a.com
Talent Capital Management Group
Job Classification
Industry: BPO / Call CentreFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: Full timeEducation
Under Graduation: Any GraduatePost Graduation: Any PostgraduateDoctorate: Other DoctorateContact Details:
Company: HTC Global ServicesLocation(s): Chennai
Keyskills: IT Helpdesk Servicenow International tech support L1 support IT Support Troubleshooting global support global IT Analyst IT Service Desk Desktop Troubleshooting Service Desk Technical Support Global service desk International Voice
HTC Global Services
HTC Global Services (India) Pvt. Ltd.Established in 1990, HTC is a leading global IT Solutions and Business Process Outsourcing (BPO) provider with headquarters in Troy, Michigan. HTC is a mid-sized IT company with over 6000 qualified and experienced professionals. HTC has a strong client base ...
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