Manager IT Operations
- Genpact India
- 3 to 5 Yrs
- Noida, Gurugram
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here. Come, be a part of our exciting journey
Inviting applications for the role of Manager IT Operations
The goal of ETO is to maintain day-to-day services to ensure no issue emerge and operations in running efficiently. If an issue occurs, they must understand the impact from a user s perspective and then follow up with swift, corrective action to restore services.
Are you the one we are looking for
Responsibilities- Manage Relationship with Client, Business partners, Biz IT organization, corporate team and other partners.
- Ensure all the customer issues are proactively identified, addressed and closed with documentation. Proactively highlight & own remediation of Risks to IT Processes, which may impact operational delivery.
- Ensure Zero Major Incidents due to hygiene issues for the account/s and drive Incident Closure and subsequent RCCA process end to end.
- Ensure PML (Production minutes lost) gets calculated with valid Business /Process Inputs and gets reported out in relevant forums.
- Report out performance metrics, dashboards, monthly updates and issue progress to Internal and Client, Business and IT leaders as and when required.
- Actively participate in NC (Non-Compliance) closure / Risk mitigation. Implement IT infrastructure requirements and upgrades to improve overall system performance and ensure high levels of security
- Partner with internal Audit teams to help improve processes, systems and teams to deliver an outstanding customer experience by conducting investigate analysis, identifying issues & fix it with a balanced solution.
- Enforce to financial targets laid out in Annual IT Op Plans.
Minimum qualifications
- Graduate, preferred in IT stream
- Expertise in IT with one of IT infrastructure domain and taking care of international partners.
- Negotiation and analytical skills with experience in using Excel and PowerPoint
- Flexible to accommodate time-zones as to meet the client demands, clients being geographically dispersed
- Good interpersonal and communication skills
- Ability to perform and deliver under pressure with a good sense of setting priorities
- Knowledge in Voice domain and Application area would be an added advantage.
- Experience on BI tools e.g. PowerBI, Tableau or Qlik
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: Sales / BDFunctional Area: Not ApplicableRole/Responsibilies: Manager IT OperationsContact Details:
Company: Genpact IndiaLocation(s): Noida, Gurugram
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Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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