IT Support Analyst - Technical Associate
- Genpact India
- 3 to 5 Yrs
- Hyderabad
- 4 years ago
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Job Description
*With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world s biggest brands and we have fun doing it. Now, we re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here Come, be a part of our exciting journey
Are you the one we are looking for
Inviting applications for the role of IT Support Analyst Technical Associate
Responsibilities
- First level IT support for all technical services
- SPOC for all incidents and requests
- Ticket dispatching and qualification, gathering of necessary information
- Major Incident Management (MIM)-Process (priority 1 and 2 tickets - performing handshake to On-Duty)
- Active Directory Account and Groups Management
- Handling of service requests regarding Microsoft Teams Groups, Shared Mailboxes, Distribution Groups and Room Resources
- Basic Troubleshooting Client (Windows 10, MAC OS, M365 and WAN/ LAN/ VPN Troubleshooting)
- Basic Troubleshooting Mobile Devices (iPhones, iPads)
- Managing Print issues and open ticket by external provider
- Performing Updates personal computers as required (Windows, Office, and Security)
- Regular Server Patch-Management
- Supporting in Security issues and following security related instructions
- Documentation and update the IT Knowledge Base and Self-Service User- Guides
- 24x7 on call support as needed
- Delivery of excellent service to consumers (internal and external)
- Responsible for adhering to SLA s
- Analyze/Resolve incidents in Production
- Application Permissions (request-> approve-> set permissions and Support)
Qualifications we seek in you
Minimum Qualifications- BS/BA Degree in Computer Information Systems, Computer Science, Information Systems Management, or equivalent professional experience.
- Expert knowledge and skills supporting Microsoft products
- Experience supporting Active Directory Services, Office 365 Tools, like Outlook, Teams, OneDrive, Word, Excel)
- Strong troubleshooting skills to triage issues related to applications
- Must be able to engage in problem-solving skills to help identify and solve potential issues
- Preferred: Bachelor s degree in computer science or similar field
- High customer focus
- Listens well and is flexible to perspectives of others
- Strong communication skills and focus on results
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
,Employement Category:
Employement Type: Full timeIndustry: IT - SoftwareRole Category: General / Other SoftwareFunctional Area: Not ApplicableRole/Responsibilies: IT Support Analyst - Technical AssociateContact Details:
Company: Genpact IndiaLocation(s): Hyderabad
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Genpact India
Genpact (NYSE: G) is a global professional services firm focused on delivering digital transformation for our clients, putting digital and data to work to create competitive advantage. We do this by integrating lean principles, design thinking, analytics and digital technologies with our domain and ...
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