Manage Aspect Infrastructure and set priorities for the design, maintenance and evaluation of all aspects systems. Ensure the efficient utilization. Sound technical knowledge on Aspect UIP 7.x version. IVR development and management Root Cause Analysis for Critical Events Generate customized reports by querying data in Aspect DB and other 3rd party data dumps/Data Views Application. Create and update voice n/w diagram. Aspect servers Maintenance Monitoring Alerts on dialer for erroneous activities and take corrective action Vendor Management for Aspect & Telecom vendor Validate and provide all reports and documentation related to Aspect IVR Analyze existing operations and make recommendations for the improvement and growth Manage the IVR independently Productivity report preparing and presentation to customer. L2 Task Analysis with team.
Employement Category:
Employement Type: Full timeIndustry: ITFunctional Area: ITRole Category: System AdministratorRole/Responsibilies: Aspect Admin