TIS Service Desk @ Renovision Automation

Job Description

Provide tier-1 and tier-2 support of application and service incidents reported through the help desk system
Act as a single point of contact for requests from staff regarding IT issues and queries
Monitor and respond to problem reporting, updating, resolution, customer feedback, and problem closing for all requests in the ticket tracking system
Maintain a high level of communication, which includes full ticket ownership, following up to ensure issues are resolved in their entirety
Assist with the onboarding and offboarding of employees
Support and administer various third-party applications
Troubleshoot basic network related issues
Active Directory administration- managing user accounts, security groups, etc.
Manage user and computer properties on systems like SSO, MFA and AD
Perform upgrade/maintenance of system and software applications
Configure and provide end user support for desktops, laptops, and printers
Troubleshooting issues related to Microsoft Office tools including Outlook configuration
Configuration and troubleshooting of basic issues related to virtual machines
Configure network settings using DHCP, DNS, and third-party software
Configuration and troubleshooting of Windows file shares
Carry out daily Infrastructure system checks
Generate service management reports as mutually agreed from the ticketing tool and publish the same to the respective stakeholder
Maintenance of SLA matrix, severity, and categorization matrix
Guide and mentor L1 team
Provide knowledge documentation for first and second level service desk support and ensure appropriate updates are correct in the knowledge base

Employement Category:

Employement Type: Full time
Industry: IT
Functional Area: IT
Role Category: Technical Support Engineer
Role/Responsibilies: TIS Service Desk

Contact Details:

Company: Renovision Automation
Location(s): Delhi, NCR

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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