Support Engineer ( L2 Support) - Knowlarity
- Knowlarity
- 1 - 4 years
- Noida, Gurugram
- 3 years ago
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Job Description
Roles and Responsibilities
1.)Perform initial level of diagnosis of reported problems and incidents and resolving them when appropriate.
2.)Communicate internally with developers, QA and other departments.
3.)Issues recreation.
4.)Interpreting problems or errors at a basic level and assessing the risk of events and escalating appropriately.
5.)Update issues in a timely manner
6.)Monitoring & follow-up issues until they are closed and close all resolved incidents, requests and other calls.
7.)Managing tasks/work within SLA and updating L2 tickets as per agreed process.
Skills and Competencies Required:
- Soft skills such as communication, teamwork, and critical thinking are crucial.
- There are of course the basic roles, such as remote hands, support, a configuration of hardware/software + Linux OS knowledge. 24*7 operation job (shift-roster wise).
- Smart learner and strong critical thinking skills.
- Ability to work independently, adapt quickly, and maintain a positive attitude.
Tech Skills: Knowledge of Database, Linux commands, Shell Scripting, Pattern matching graphs, AWS, Application support,MYSQL database
Educational Qualification:
B.Tech or B.Sc in Computers or BCA in Computers or Equivalent.
Interested candidates can share their resumes at Mo*********h@kn*******y.com
Job Classification
Industry: Telecom / ISPFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: Admin/Maintenance/Security/Datawarehousing
Role: Admin/Maintenance/Security/Datawarehousing
Employement Type: Full time
Education
Under Graduation: B.Tech/BE in Computers, BCA in Any SpecializationPost Graduation: Post Graduation Not Required
Doctorate: M.Phil in Microbiology, Ph.D/Doctorate in Microbiology, Biotechnology/Biochemistry
Contact Details:
Company: KnowlarityAddress: AWFIS 7th Floor, Ambience Mall, (Gate Number 4, NH8, Ambience Island,, GURGAON, Haryana, India
Location(s): Noida, Gurugram
Keyskills: Linux MySQL Application Support Thinking Skills Shell Scripting L2 AWS
Knowlarity
Knowlarity Communications India Pvt. Ltd. Knowlarity is the largest provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication tec...
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