Analyst, Business Systems Analyst
- Concentrix
- 1 - 3 years
- Bengaluru
- 3 years ago
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Job Description
- Experience in eliciting requirements and testing
- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
- Strong written and verbal communication skills including technical writing skills
- Define configuration specifications and business analysis requirements
- Own and develop relationship with partners and work with them to optimize and enhance integration
- Help design, document and maintain system processes
- Report on common sources of technical issues or questions and make recommendations to the product team
- Communicate key insights and findings to product team
- Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
- Communicate with internal colleagues to understand the needs of the client and the organization
- Work with external stakeholders to understand and investigate feedback into the service/function/product provided
- Use data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes
- Consider the opportunities and potential risks attached to the suggestions made
- Identify the processes and information technology required to introduce the recommendations
- Gain agreement, usually from senior management, of the best method of introducing the recommendations to the business
- Communicate the benefits of the recommendations across departments and help to address any uncertainty and concern
- Produce written documentation to support the work, report on the findings and to present to the stakeholders when necessary
- Support the staff and teams in making the recommended changes, including helping to resolve any issues
- Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation
- Complete knowledge of the Software Development Life Cycle
- Solid knowledge agile methodologies like Scrum Kanban
- Ability to write user stories acceptance criteria
- Able to validate the functional User acceptance test cases
- Excellent knowledge of the Contact Centre Processes, Contact Centre KPIs and related metrics
- Knowledge of automated dialers and ACD systems
- Good knowledge of SQL DML commands
- A high level of mathematical ability
Job Classification
Industry: IT Services & ConsultingFunctional Area: IT Software - Application Programming, Maintenance,
Role Category: System Design/Implementation/ERP/CRM
Role: System Design/Implementation/ERP/CRM
Employement Type: Full time
Education
Under Graduation: Any GraduatePost Graduation: Any Postgraduate
Contact Details:
Company: ConcentrixLocation(s): Bengaluru
Keyskills: Business analysis Technical writing Agile Scrum Test cases Operations Information technology Monitoring Recruitment SQL
Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global ...
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