Job Description
Warm Greetings from Hexaware!!
Hexaware provide you the best opportunity to come and join our dynamic team.
Location: Chennai/ Nagpur
Job Type: Permanent
Roles & Responsibilities for Team Leader-
Should know throughput calculation like attrition, shrinkage.
Should have handled min 15 to 25 agents as team lead.
Should handle the team weekly reviews and encourage team to meet organizational goals
Responsible for staff retention within the team.
Should be aware of KRAS, KPIS, SLA, AHT, Occupancy, Attrition Formula, Shrinkage formula.
Should have Min 6 months experience as TL
Qualification- HSC/ Graduate (Mandate)
Candidates are requested to please share your CV with the following details.
Experience as TL on paper:
Experience in Email & Chat/ Voice as TL:
Experience in Domestic/International Process:
Current CTC:
Expected CTC:
Highest Qualification:
Notice period:
Span handled:
Preferred Location (Chennai/Nagpur):
** Salary is subject to process (Domestic/International)
Contact Person: Priya Shukla
If interested then please share your updated resume on Pr****5@he*****e.com
Job Classification
Industry: BPO / Call Centre
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Any Graduate
Post Graduation: Any Postgraduate
Doctorate: Any Doctorate
Contact Details:
Company: HEXAWARE TECHNOLOGIES LIMITED
Address: Loma IT Park Developers Pvt. Ltd,Ground Floor of I, ncubation Center,Plot No. G4/1,TTC Industrial Area, , Thane Belapur Road,Ghansoli, Navi Mumbai, NAVI MUMBAI, Maharashtra, India
Location(s): Nagpur
Keyskills:
TL
Team Leading
Team Leader Operations
Team Leader