Service Desk Associate - Bengaluru/Bangalore @ NTT Data

Positions General Duties and Tasks

In these roles you will be responsible for:

Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes.

• Record, Update and Escalate Support issues to the next level in a timely manner.
• Support all IT onboarding activities for end-users
• Work with our internal IT Teams on system testing, integration and maintenance.
• Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.
• Seek, Suggest, Evaluate and implement process and Technology improvements.
• Willing to learn grow in other IT Business areas

Requirements for this role include:

Excellent English written and verbal communication skills. Exceptional customer service skills. Great Team player Great communication skills, comfortable working with various stakeholders Strong troubleshooting skills, bug finding, and resolution Ability to work independently within a diverse global team IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)

Preferences: - Optional (nice-to-have s)

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do

- ITIL foundation certified - Flexible - Willing to work in a Rotational 247

Required schedule availability for this position is Monday-Friday . The shift timings will as per client requirements.. Additionally, resources may have to do overtime and work on weekend s basis business requirement.