Greetings from HCL!!
We are pleased to inform you about the opening in Noida with the No.1 employer in India, HCL Technologies for the profile of Collection Specialist/Collection Expert for International Voice Process. Process: International Collection Process Shift:- Australian Shifts (Early Morning Shifts)
Job Description :-
Roles & Responsibilities:-
*Responsible for deliverables of single or multiple LOBs.
*Responsible for all the outbound, I/B calls and Emails,100% calls should be tracked.
*Quick learner and knowledge of all the products.
*Identify, Develop & implement continuous improvement program to increase productivity, product knowledge,efficiency and best Quality.
*100 % Attendance and number of Information Security Incidents should be Zero .
*To maintain accuracy and sanctity of data. Qualification Required:-
*Any UG/Any graduates are welcome.
*Min. 6 months of exp. is required in 1st or 3rd party international collections process.
*1st party or 3rd party International collection experience preferable.
Skills Required:-
*1st party or 3rd party collection experience required.
*Knowledge of Computer Peripherals/Operating System & MS-Excel.
*Persuasion and convincing skills.
*Excellent communication and presentation skills / customer interaction.
*Should be able to work and co-ordinate in a Team.
Benefits & Compensation:-
*Compensation Best in the industry.
*Home pick and drop office cabs available.
*Opportunity for fast track career growth.
*International standard facility.
*Recreational activities and cultural programs.
*ATM and Concierge available within premises. Venue:-
HCL Technologies Limited, N5 Building,
A-22, Sector - 60, Noida, UP - 201301
Nearest Metro station Noida sector 59
Walk in timings: 11.00 am to 4.00 pm HR Phone: Chander Mohan (9971777***)
Email address :ch**********n@***.com
Please mention Chander Mohan as a source/reference at the top of your CV. *All candidates should carry resume & 1 passport size photograph
Walk in timings: 11:00 a.m to 4:00 p.m
DO NOT CARRY LAPTOPS/USB/ PHONE CHARGER as they are not allowed in the premises DISCLAIMER: HCL Technologies BSERV do not charge any amount throughout the recruitment process.
UG: Any Graduate - Any Specialization
Keyskills: international voice process collections process customer interaction 3rd party collection third party