Customer Service @ SAP Global Logistics

Job Description

Key Responsibilities
Fulfill responsibilities of a Customer Service Specialist as outlined in the position description.
Manage daily customer service activity within their respective customer servicing cluster.
Serve as the first point of escalation for customer queries/problems that customer service representatives in the team are unable to close or resolve.
Ensures customer service coordinators adhere to the Damco philosophy of personal and local customer service.
Ensure staffing levels within their respective cluster are adequate to deliver required level of service.
Provide tools and training required for servicing staff in to deliver excellent customer service.
Work closely with Damco Branch and Sales manager to develop sales and servicing strategies that enables the branch to meet its budgetary requirements
Ensure all file closing is done in a timely manner across the servicing cluster, maximizing profitability and addressing issues that could affect profitability in the future.
Communicate operational and commercial needs of the branch and the branchs clients to overseas colleagues, guaranteeing operational consistency and customer satisfaction
Ensure that all customer service cluster staff understand operational procedures and play an integral role in on-boarding clients, creating seamless transitions and maximizing client retention

Employement Category:

Employement Type: Full time
Industry: Courier
Functional Area: Customer Service
Role Category: Customer Service Executive (Non-voice)
Role/Responsibilies: Customer Service

Contact Details:

Company: SAP Global Logistics
Location(s): Mumbai

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Rs 0 - 50K PM Rs 50K - 1 LPA Rs 1.0 - 1.5 LPA Rs 1.5 - 2.0 LPA Rs 2.0 - 2.5 LPA Rs 2.5 - 3.0 LPA Rs 3.0 - 3.5 LPA Rs 3.5 - 4.0 LPA Rs 4.0 - 4.5 LPA Rs 4.5 - 5.0 LPA Rs 5 - 6 LPA Rs 6 - 7 LPA Rs 7 - 8 LPA Rs 8 - 9 LPA Rs 9 - 10 LPA Rs 10 - 12 LPA Rs 12 - 14 LPA Rs 14 - 16 LPA Rs 16 - 18 LPA Rs 18 - 20 LPA Rs 20 - 22 LPA Rs 22 - 24 LPA Rs 24 - 26 LPA Rs 26 - 28 LPA Rs 28 - 30 LPA Rs 30 - 32 LPA Rs 32 - 34 LPA Rs 34 - 36 LPA Rs 36 - 38 LPA Rs 38 - 40 LPA Rs 40 - 42 LPA Rs 42 - 44 LPA Rs 44 - 46 LPA Rs 46 - 48 LPA Rs 48 - 50 LPA Rs 50 - 75 LPA Rs 75 Lakh - 1C PA Rs 1 Crore+ PA

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