To ensure successful initiation, planning, execution, control and completion of the project by
guiding team members on technical aspects, conducting reviews of technical documents and
artefacts. Lead project development, production support and maintenance activities. Fill and
ensure timesheets are completed, as is the invoicing process, on or before the deadline.
Lead the customer interface for the project on an everyday basis, proactively addressing any
issues before they are escalated.
Create functional and technical specification documents. Track open tickets/ incidents in queue
and allocate tickets to resources and ensure that the tickets are closed within the deadlines.
Ensure analysts adhere to SLAs/KPIs/OLAs.
Ensure that all in the delivery team, including self, are constantly thinking of ways to do things
faster, better or in a more economic manner.
Lead and ensure project is in compliance with Software Quality Processes and within timelines.
Review functional and technical specification documents.
Serve as the single point of contact for the team to the project stakeholders. Promote team work,
motivate, mentor and develop subordinates.
Provide application production support as per process/RACI (Responsible, Accountable,
Consulted and Informed) Matrix.
Job Requirement
Experience
5.0 to 20.0
Country
IND
Location
CHENNAI
Must have Skill
Product Configuration
Good To have Skill
Product Configuration
Alternate City
CHENNAI
