Digital Interactive Advisor/Executive
- 24/7 Customer
- 0 - 2 years
- Bengaluru
- 5 years ago
- Email to a friend
- Report this job
Job Description
Roles & Responsibilities:
Interact with customers to provide information in response to inquiries,
concerns, and requests about products and services, upsell products and services, follow standard processes and procedures. Redirect problems to appropriate resources.
Qualifications :
PUC (12th)/Diploma
Undergraduates/BE /Btech and Graduates from any stream are eligible to apply.
Freshers & candidates with prior relevant (BPO) and non-relevant (other domain) experience are eligible to apply.
Master Graduates should have at least 1 year experience in BPO sector.
Desired candidate profile :
Excellent Verbal and Written Communication - ENGLISH LANGUAGE
25 WPM/85% accuracy TYPING SPEED.
Good logical reasoning & analytical skills, excellent customer service skills,
Able to interact with customers via chat, should be able to answer servicing questions
Training will be provided by company.
Perks and Benefits :
Package 2,50,000 (13,000 - 14,000 take home salary post deductions.
- Incentives Minimum of Rs.1400 eligible from 4th month onwards
- Broadband Reimbursement Rs.1300 (if own Broadband connection is chosen)
Self to work (STW) Rs.2200 if choosing own mode of travel to work (only male employee can choose).
Shifts: Rotational Shifts (Primarily Night Shifts and 5 days Working ).
Interview Rounds: HR Round, telephonic, once cleared then Online Assessment for Non Voice program - Chat/Email process.
Typing speed test
Final operations Manager interview call - over phone.
Immediate joining or post one week.
Mandatory - Candidate to be available in Bangalore location only to apply.
Contact :
Email resume to an******g@***.ai will get in touch.
Job Classification
Industry: BPO / Call CentreFunctional Area: ITES, BPO, KPO, LPO, Customer Service, Operations, Role Category: VoiceRole: VoiceEmployement Type: FreshersEducation
Under Graduation: Any Graduate in Any SpecializationPost Graduation: M.Tech in Any Specialization, Any Postgraduate in Any Specialization, MS/M.Sc(Science) in Any Specialization, MCA in Any Specialization, MBA/PGDM in Any SpecializationDoctorate: Doctorate Not RequiredContact Details:
Company: 24/7 Customer Private LtdAddress: Prestige Tech Park,ground to 12th floor,Platina II, ,outer ring road,Kadubeesanahalli village varthur, hobli, BANGALORE, Karnataka, IndiaLocation(s): Bengaluru
Keyskills: Customer Service Email Process BPO Clearing Upsell Typing Speed Calling Chat Non Voice Operations Management
24/7 Customer
[24]7 is redefining the way that companies interact with consumers. The companys customer engagement platform assists several hundred million visitors across all channels, and engages in 1.5 billion conversations annually, most of which are automated. Using [24]7 solutions, many of the worlds larges...
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