Opening for Yes Bank for Quality Analyst
- Plada Infotech
- 1 to 3 Yrs
- Mumbai
- 5 years ago
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Job Description
Dear Candidate ,
Greeting From Plada Infotech !
Hiring for QA (voice/call monitoring/call audit/ Sales Audit) profile in yes bankAirolilocation
Qualification : Graduation/PG
Salary : 15K to 22K
Payroll - 3rd Party Payroll (Plada Infotech)
Experience : 1 to 5 yrs
Duties and Responsibilities
a. Call Quality Management calls monitoring, voice of customer, Mock call certification for the officers, creating awareness on regulatory, voice of customer and calibration session and meeting quality guidelines of the Bank.
b. Giving effective feedbacks to improvise the call quality and also keeping a check on the application of the feedback given.
c. Eye for detail Analysing the movement of quality scores of the officers
d. TNA Training need analysis to be done to understand if the refreshers need to be arranged on the floor also verify the learnings by taking assessments
e. Data management Collating data and reporting the call scores, cross selling etc.
f. Being part of the selection process and recruitment of officers for CASA VRM
g. Training of team for Product, Process and System. Also, driving brand awareness through communication of Yes Bank brand ,philosophy, identity and standards for representation.
h. Mentoring Teams to meet Quality standards, following good practices - by improving communication skills, soft skills and selling techniques.
i. Run reports, MIS and analysis on Team and Agent performance on quality parameters and cross sale.
Intersted Candidate mail your updated resume at ap***********r@pl**********h.com
or can contact7506015***
Reagrds,
Hr Recruiter - Team Leader
Apeksha Wadkar
Plada Infotech
7506015***
Employement Category:
Employement Type: Full timeIndustry: Banking / Financial ServicesRole Category: Quality (QA-QC)Functional Area: Not ApplicableRole/Responsibilies: Opening for Yes Bank for Quality Analyst atContact Details:
Company: Plada InfotechLocation(s): Mumbai
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