Customer Care Executive-E Chat Process
- Dzire Corporate
- 0 to 4 Yrs
- Multi-City, India
- 5 years ago
- Email to a friend
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Job Description
Zomato
Zomato is an Indian multinational restaurant aggregator and food delivery company founded by Pankaj Chaddah and Deepinder Goyal in 2008. Zomato provides information, menus and user-reviews of restaurants as well as food delivery options from partner restaurants in select cities.
Profile: Customer Care Executive-E Chat Process
Job Overview:
- Communication with customers through live chats or emails to answer questions and resolve queries.
- Real time calling the merchants/Logistic Partners, to confirm the status of the customers order.
- Manage and take ownership of the resolution process for all customer related issues
- Customer centric and solution oriented approach to solve issues, without having the customer to wait long
- Maintain up to date knowledge and assimilate quickly to all policy related new updates.
Preferred Skills:
- Excellent Written communication & Dynamic and engaging written communication style. Ability to use written skills to establish rapport.
- Ability to probe logically to understand the customer needs and concerns better.
- Must have the ability to communicate online in a conversational manner that promotes dialogue and establishes rapport.
- Grammatically correct and concise statements while assisting the customers over the chat
- Ability to communicate articulately and credibly.
Responsibilities:
- For each chat, you must reply to customer questions within stipulated time after researching account activity.
- Simultaneous calling the merchants/Logistic Partners to provide resolution on the chat.
- Handling multi conversations (Multi Chats) effectively in real time.
- Should be able to maintain high standards of Chat Quality by being more focused and attentive throughout the chat.
- Ensuring implication of proactive thought process by choosing accurate, concise and error free sentences.
- Achieve excellence in daily deliverables around all the laid SLAs and TATs
Requirement:
- Fresher or Experienced. Prefer Minimum 6 months of experience.
- Graduate & under Grads can apply.
- Excellent communication skills both Verbal and Written
- Flexible working in 24/7, Rotational Shifts and Rotational Offs environment
- Open to work on the High Volume days and hours. Eg. Festive days, Weekends, IPL events, Dinner hours etc.
- Comfortable in using Computer /Laptops & has good typing skills.
- Typing speed minimum 35 words per min with 85% accuracy.
- Versant Test Score 50+
- Available to join us Immediately
- Must have a Computer/Laptop & High Speed internet connection available at home
Interview Rounds:
- Hr and Ops Round
- Write Ups (Any Article, Min. 250 Words)
- Typing Test (35 Words Per Min with 85% Accuracy)
- Versant Test (Minimum Score: 50)
Salary: 15,000 - 20,000
Employement Category:
Employement Type: Full timeIndustry: Internet / E-CommerceRole Category: Customer Service (Domestic)Functional Area: Not ApplicableRole/Responsibilies: Customer Care Executive-E Chat ProcessContact Details:
Company: Dzire CorporateLocation(s): Multi-City, India
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Dzire Corporate
Dzire Corporate Services Pvt Ltd came into existence in 2017. Since its inception, it has been offering a wide range of staffing and placement solutions across different industries and companies of all sizes. We offer the best of recruitment, staffing, payrolling, training, career management &...
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