The role is with a British multinational investment bank and financial services company
Freshers with excellent communication willing to work in voice process can also apply
Voice & Back Office process
Salary: 40k NTH basis experience
WFH at the Moment
Candidates presently at Delhi / NCR, Ghaziabad, Noida only should apply
About [Acquiring & Issuing-Merchant Services]
The Merchant Services Transaction Cycle will partner with BI to provide seamless payment solutions for business customers (including processing of merchant payments, credit finance solutions and corporate credit cards). Technology and business processes that are simple, cost effective, automated and digital will underpin these solutions.
About [COMPANY Payments Merchant Services]
COMPANY Payments Merchant Services(BPMS) is a Voice & Back Office process and offers services like resolving client requests for technical help in relation to Point of Sale terminals which include Diagnostic, Troubleshooting and Fault Resolution and offer services for resolving Financial request relating to a clients Accounts which include processing and settlement of rejected transactions, financial queries, Reconciliation, Settlement queries, Statement Queries, Account Amendments, transaction fees, etc. Apart from this the back office consist of Data Servicing which is Operational day to day management of disputes processing for COMPANY Payment Solutions (UK & International acquiring) and commercial cards & prevention of chargebacks as a result of point of sales transactions with a focus on impairment losses and Processing and settlement of rejected transactions, financial amendments and the associated reconciliation of accounts in line with both card schemes and internal governance and control frameworks. Another aspect is application processing which is day to day management supporting application processing for COMPANY Payment Solutions. Responsible for data entry and KYC in relation to processing applications. Process capabilities may increase with time and are not limited to only mentioned above
Overall purpose of role
Key Accountabilities
Stakeholder Management and Leadership
Decision-making and Problem Solving
Risk and Control Objective [This section is mandatory for all role profiles and must not be deleted]
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal COMPANY Policies and Policy Standards.
Person Specification
Essential Skills/Basic Qualifications:
Desirable skills/Preferred Qualifications:
Interested candidates kindly send email to ap**********l@pe********y.com with Subject line "VOICE"
We at Kelly Services India do not ask job seekers to pay any kind of fee, make cash or online payment through any channel in exchange of interviews, offer letters or job for Kelly services or any of our clients . Nor do we ask our candidates to supply credit card numbers, PIN numbers, OTP details relating to bank accounts. If you receive any suspicious requests purportedly from Kelly Services India, please alert us at Ke***************a@ke**********s.co.in.
Keyskills: bpo Customer Service Investment Banking Back Office Processing Finance Banking Voice Process Credit Cards Outbound Calling Customer Relationship Customer Support KYC Bpo Voice Customer Care International Voice Process International BPO