Job Description
We Are Hiring for INTERNATIONAL NON VOICE PROCESS.(CHAT)
Profile -: Associate / Senior Associate (Technical & customer Support)
Requirement -: Good Communication Skills
Exp required -: 1- 6 years
Age Criteria -: 18 -40 years
Sal -4.2L/A
Shifts: Rotational
Location : Bangalore
Benefits with us -: Unlimited Incentives + Travelling Allowances
Responsibilities and Duties
The primary responsibilities of a Customer Service specialist would be:
- Handling escalations and complex queries.
- Manage large amounts of emails & chats
- Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
Key skills required:
- Proven customer support experience or experience as a client service representative
- Excellent communications skills
- Ability to listen and active problem solving skills
- Good interpersonal skills
- Ability to handle pressure
- Ability to multi-task, prioritize, and manage time effectively
Job Type: Full-time
Education:
- Higher Secondary(12th Pass) / Any graduates
Language:
Interview Round:
HR
Versant / voice and accent
Operations
(Note: All the rounds are Held through telephonic)
EM*********i@ig****s.in
NOTE: - Please call or whatsapp 7483101*** // 7816842*** and schedule your telephonic interviews !!
!!!Thanks & Regards HR TEAM!!!
Job Classification
Industry: BPO / Call Centre
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Back Office/Web/Transaction Processing
Role: Back Office/Web/Transaction Processing
Employement Type: Full time
Education
Under Graduation: Graduation Not Required, Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required, Any Postgraduate in Any Specialization
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: Ignites Human Capital Services
Address: No, 665, 3rd floor TKS plaza, Jaynagar 5th Block, BANGALORE, Karnataka, India
Location(s): Bengaluru
Keyskills:
bpo
Email Support
international bpo
International Call Center
Networking
Semi Voice
Hardware Support
UK Shift
IT Hardware
Chat Process
senior associate
Desktop Support
Technical Support
uk process
Call Center