Customer Support-Work from Home Openings @ Reliance Industries

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Customer Support-Work from Home Openings

Reliance Industries
0 years
Vijayawada, Guntur
5 years ago
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Job Description

Roles and Responsibilities

. Manage all customer interactions as rostered within parameters 2. Demonstrate ownership on calls when contacted by customer 3. Respond to all customers in appropriate tone and language 4. Offer a solution-based approach for all customer interactions 5. Educate the customer at every given possible opportunity 6. Ensure updation of product, system, process and policy knowledge 7. Adhere to rostered timing, scheduled shifts and activities 8. Capture customer details and data relevant to the call or service 9. Resolve customer queries within agreed timelines 10.Manage outbound campaigns as per business requirement 11. Increase, develop and retain customer base through relationship building and service 12. Follow all contact center policies, procedures, code of conduct and legislative requirements

Desired Candidate Profile

Domain : BPO(Inbound Voice Process)

Mode of Working: Work from Home

Languages(Must) : Telugu, Hindi and English(Candidate should be able to translate English to Hindi and English to Telugu)

Shifts : Rotational(24*7)

Technical requirement: Minimum 4 GB RAM and >=5.5inch screen along with Power Bank(Having laptop or desktop will be preferable)

Education : 10 + 2 / Graduation degree in any discipline

Network : Candidate should have strong network in their locality

Perks and Benefits

Hindi Speaking is Mandatory along with Telugu and English

CTC : 132300LPA

Rotational Shifts and 6 days working

Location: Only from Guntur and Vijayawada

Interested can share profiles on

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Job Classification

Industry: Power
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations,
Role Category: Voice
Role: Voice
Employement Type: Full time

Education

Under Graduation: Any Graduate in Any Specialization
Post Graduation: Post Graduation Not Required

Contact Details:

Company: Reliance Industries
Address: 5, TTC Industrial Area,,Reliance Corporate Park,Th, ane Belapur Road,Ghansoli, Navi Mumbai, THANE, Maharashtra, India
Location(s): Vijayawada, Guntur

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Keyskills: Contact Center Calling Relationship Building

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Reliance Industries

To attain global best practices and become a leading power generating company. To achieve excellence in project execution, quality, reliability, safety and operational efficiency. To relentlessly pursue new opportunities, capitalizing on synergies in the power generation sector.

Customer Support-Work from Home Openings @ Reliance Industries

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