Title : Project Coordinator (Telecom), Pune
Designation : Project Coordinator
Salary : Upto 6 LPA
Location : Hadpsar, Pune
Qualification : B.Tech/B.E. - Electronics/Telecommunication
Job Description
The Project Coordinator is responsible for acting as the single point of contact and management for multiple client orders. Client responsibilities include on-going client interaction, timeline and critical task management, coordination across multiple groups and resources and resolving order related issues.
The ideal candidate will possess excellent critical thinking skills, communicate well with all levels of personnel and be highly organized.
Profile for Success:
Accountable for their client's overall customer satisfaction.
Responsible for timely project completion, issue identification/resolution, and customer delivery
Ensures clients clearly understand status of project throughout all phases; including outstanding, pending and completed tasks
Meet the highest standards and minimize the customers attrition rate
Remote support for all customers inquiries and tickets
Performs daily project tracking including resource management, equipment tracking and workflow supervision of multiple projects
Collects and records documentation including customer set-up documents and implementation related information
Creates and executes project work plans and revises when appropriate to meet changing needs and requirements
Summarizes progress of project and prepares interim and project completion reports
Facilitates efficient and effective internal team and external customer meetings
Taking Follow-ups of outstanding payments of projects.
Responsible to co-ordinate with accounts department for billing purpose.
Perform troubleshooting and maintenance of telecommunication systems
Create routine project and progress reports.
Adhere to a budget and expenditure plan. Monitor and approve payments and purchases. Set financial targets and measure progress towards goals.
Provide high-level customer service to all staff and departments that you liaise with.
Oversee operations to ensure user-satisfaction, project continuity, and internal consistency.
Candidate Eligibility
Experience 2-3 years in telecom Infra Service industry only.
Good communication and interpersonalskillscapable of maintaining strong relationships.
Strong organizational and multi-taskingskills.
Excellent analytical and problem solvingabilities.
Team-management and leadershipskills.

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