Customer Service Executive / Sr. Executive (Malad, Mumbai) @ Teleperformance

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Customer Service Executive / Sr. Executive (Malad, Mumbai)

Teleperformance
Not Specified
Mumbai
5 years ago
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Job Description

Job Description :
Location - Malad, Mumbai
Candidate needs to manage calls from customers regarding orders, inquiries, complaints, trouble shoot customer service problems and provide general information. Adhere to the Service Level Agreement (SLAs) specified by the Client / Process for AHT, Quality, Productivity, Schedule Adherence
Qualification / Eligibility Criteria: (Pre-Requisite)

Graduate in any discipline
Undergraduate (10+2) with min 6 months of work experience
Language capabilities - English (Written & Verbal)

Required Skills:

Compassion - Understands and responds appropriately and respectfully to emotional components behind responses: Empathy and Apology
Customer Centricity - The mindset of 'highest value for the customer' always willingness to help, demonstrate ownership, and attention to details
Composure - Stays calm under pressure: Courteous, and Professional
Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate & Clarity of Speech, Conversational Ability
Ability to understand the customer problem and provide solution or information as per company policies and process
Ability to compose grammatically correct, concise, and accurate paragraph/essay/letter
Good understanding of etiquette for written communication (both email and chat)

Employement Category:

Employement Type: Full time
Industry: Recruitment
Functional Area: IT
Role Category: Customer Service Executive / Sr. Executive (Malad
Role/Responsibilies: Customer Service Executive / Sr. Executive (Malad, Mumbai)

Contact Details:

Company: Teleperformance
Location(s): Mumbai

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Teleperformance

Teleperformance DIBS formerly known as Intelenet Global Services.

Customer Service Executive / Sr. Executive (Malad, Mumbai) @ Teleperformance

Home > Customer Service Executive / Sr. Executive (Malad